About the Opportunity

We’re looking for a passionate Customer Service Team Leader to join our team to help deliver an exceptional customer experience. North City is a vibrant shopping centre located in Porirua, with over 80 stores including Kmart, Farmers and Reading Cinemas. This role provides true variety and challenging work in an exciting retail environment. You’ll be a key part of the Centre Management team ensuring that North City is Wellingtons’ favourite shopping centre.

Key responsibilities will include;

• Provide excellent customer service to both customers and retailers
• Alongside the marketing manager you will help support and lead the Customer Service team
• Process sales of gift cards and courtesy hire equipment such as prams and wheelchairs
• Ensure customer requests are dealt with efficiently and promptly
• Support across marketing campaigns and community events as required
• Establish and maintain strong relationships with retailers
• Working Monday through to Friday with a half day each Wednesday (36 hr week)

What Sets You Apart 

• Strong customer service background, shopping centre or retail experience highly regarded
• Previous experience in people management highly regarded
• Good communication skills both written and oral
• Ability to adapt and learn quickly to changing needs
• Proficient knowledge of Microsoft Office
• Sound prioritisation and time management skills
• A team oriented approach and proactive work ethic
• Impeccable customer service skills
• A passion for life and meeting new people

What Sets Us Apart

We actively seek out people who possess that rare mix of work ethic, rock solid integrity and attentiveness to client needs. With Savills your horizons could not be broader, we operate out of over 700 locations around the world and our services cover the full spectrum, from providing strategic advice to managing assets and projects and transacting deals. We offer benefits such as our Employee Assistance Program, special leave such as Wellbeing, Volunteer and Loyalty leave.

About Savills

At Savills New Zealand you will help shape the future of the New Zealand property market. You will do so as a member of a property services firm with an unparalleled reputation for excellence. Globally, Savills has been introducing innovations to market and delivering exceptional service to clients for over 160 years.

We’d love to hear from You

If you are ready for your next challenge and this opportunity has piqued your interest, we encourage you to apply and potentially begin your journey with us!